Refunds and cancellations
How to cancel ColdCall licences, resolve a payment issue and request a refund.
Scope and billing
This policy covers ColdCall licence purchases from coldcall.in, operated by thynkWISE. Monthly, quarterly and annual licences are billed for the period shown at checkout. Prices are in INR, exclude applicable taxes, and exclude separately billed carrier, number, messaging, transcription and AI-provider usage. Your invoice or written order identifies the purchased period and any agreed commercial terms.
Cancel a licence
The workspace owner or authorised billing administrator can request cancellation by emailing partner@thynkwise.co.in. Include your workspace name, invoice or order reference and the licences to cancel. We confirm the effective date in writing. Cancellation takes effect at the end of the paid period unless an earlier date is agreed or required by law. Cancelling does not automatically refund a paid period or erase charges already incurred. Access remains available through the paid period unless you request earlier closure or the applicable terms require suspension.
Renewals and bundled services
A Cashfree checkout purchases one billing cycle; it does not itself create a recurring payment mandate. Existing recurring arrangements with another processor remain separate. Request cancellation before the next renewal date shown in your account, and retain our written confirmation. For an annual Coach or Command purchase with the SuperCRM offer, the included SuperCRM period is three months. Any continuation at the standard price and its cancellation must be confirmed separately at onboarding.
When a refund is available
Contact us if you were charged twice for the same purchase, charged an incorrect amount, or paid for a licence that we cannot activate or provide. We verify the payment and service records and refund the duplicate or excess charge, or the affected undelivered purchase when it cannot be resolved. A failed payment that did not debit your account does not require a refund. A debit against a failed or pending payment is reconciled with the payment provider before a refund is confirmed.
Used periods and usage charges
We do not ordinarily provide prorated refunds for a paid licence period after access has been activated, for unused seats, or for a change of mind. Carrier, messaging, transcription and AI-provider usage already consumed is not ordinarily refundable. We review a documented service-delivery issue individually. This policy does not limit any refund or remedy required by applicable law, or a more favourable written agreement.
Request and processing
Send your request to partner@thynkwise.co.in with your workspace name, invoice or order reference, payment date and a description of the issue. Please report an issue promptly, preferably within seven calendar days of discovering it; this is not a waiver of statutory rights. Do not send passwords, card numbers, CVVs or OTPs. We aim to acknowledge requests within two business days. After approval, we aim to initiate the refund within five business days to the original payment method. Your bank or payment provider determines the final credit time; we share the available refund reference for tracking.
Account data and support
Cancellation and account-data deletion are separate requests. Follow the account and data deletion process if you also want your data removed. Records needed for tax, payment reconciliation, legal or audit obligations may be retained. For billing support, email partner@thynkwise.co.in or call +91 9763 0088 00. The thynkWISE terms of service apply alongside this policy; mandatory legal rights remain unaffected.
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