Call tracking app and telecalling software for Indian sales teams

What is cold calling and telecalling software?

It is software that helps a calling team decide who to call, record what happened and follow up on time. ColdCall by thynkWISE does this for sales teams that call from Android phones and browsers, with queues, required outcomes, callbacks and coaching.

What does it cost in India?

Call is ₹499, Coach is ₹999, Command is ₹1,999 per licence per month, excluding taxes. Carrier minutes, numbers, messaging and AI-provider usage are separate unless a written offer says otherwise.

Who is it for?

Indian businesses with 4 to 25 mobile or distributed callers: DSA and financial-product teams, telecom and channel partners, franchise networks and field sales.

What a call tracking app should do before, during and after the call

Before the call

Campaign priority, calling windows and earlier outcomes decide who a rep calls next. The rep opens a queue, sees the context and the suggested next action, and starts with the right person rather than the next row in a sheet.

During the call

Calls go out from the rep's own Android SIM or an eligible browser route, and supported call activity is tracked. Live transcription and coaching run on eligible browser calls only; a normal handset call does not expose the other person's audio.

After the call

Every call needs an outcome, and a promised callback becomes a task with an owner and a time. Managers read outcomes, summaries and reports, and coach from what was actually said and done. Which of these a team gets depends on its plan.

Plans and INR pricing

PlanPer licence, per monthBest for
Call₹499For individual reps and teams starting with 1–3 callers
Coach₹999For distributed Indian sales teams with 4–25 callers
Command₹1,999For multi-team sales organisations and partner networks

Prices are per licence per month in Indian rupees, excluding taxes, read from the live plan catalogue.

ColdCall, Runo and Callyzer compared

What you needColdCallRunoCallyzer
Primary calling modelWeb workspace, Android app and eligible browser softphone flowsMobile-first SIM calling plus virtual-number optionsAndroid SIM call tracking with a web management dashboard
Lead queues and follow-up disciplineQueues, campaigns, ownership, callbacks and mandatory outcomesLead management, auto allocation, reminders and CRM timelineLead distribution, statuses, follow-ups and not-contacted views
AI before the callNext-best action using campaign, timezone and prior outcomesAI sales/chat assistant and lead contextNot listed on the public pricing page
Live conversation assistanceLive transcript and coaching on eligible browser callsAI scoring, sentiment and coaching insights are publicly highlightedReal-time monitoring; native live AI coaching is not publicly listed
After-call intelligenceSuggested wrap-up, summaries, QA scorecards and coaching workspaceAI summaries, sentiment analysis and call scoringCall reports and recording review; AI packaging is not listed publicly
Human + AI calling orchestrationHuman reps, AI voice agents, governed handoff and workflowsHuman SIM/virtual-number calling with AI assistanceHuman SIM call tracking and team monitoring
IntegrationsCRM-connected workflows, webhooks and multichannel orchestrationPopular CRMs, lead sources, WhatsApp and APIsGoogle Sheets, APIs, webhooks and CRM add-ons
Public starting pricefrom ₹499 per licence per month, excluding taxesFrom ₹599 per user/monthFrom ₹175 per phone number/month; add-ons separate

Public product information checked 17 August 2026. “Not listed publicly” means the capability was not found on the reviewed public product or pricing pages; it does not assert that a vendor cannot provide it. Confirm current packaging before purchase.

Telecalling software and call tracking by city

Tier 1 cities

DelhiDelhi

GujaratAhmedabad

HaryanaGurugram

KarnatakaBengaluru

MaharashtraMumbaiPune

Tamil NaduChennai

TelanganaHyderabad

Uttar PradeshNoida

West BengalKolkata

Tier 2 cities

Andhra PradeshVisakhapatnam

BiharPatna

ChandigarhChandigarh

GujaratSuratVadodara

HaryanaFaridabad

KeralaKochiThiruvananthapuram

Madhya PradeshBhopalIndore

MaharashtraNagpurNashikNavi MumbaiThane

PunjabLudhiana

RajasthanJaipur

Tamil NaduCoimbatore

Uttar PradeshGhaziabadKanpurLucknow

Tier 3 cities

Andhra PradeshVijayawada

AssamGuwahati

ChhattisgarhRaipur

GujaratRajkot

Jammu and KashmirJammuSrinagar

JharkhandRanchi

KarnatakaMangaluruMysuru

MaharashtraChhatrapati SambhajinagarKolhapur

OdishaBhubaneswar

PunjabAmritsarJalandhar

RajasthanJodhpur

Tamil NaduMaduraiTiruchirappalli

Uttar PradeshAgraVaranasi

UttarakhandDehradun

Call tracking app and telecalling software FAQ

What is telecalling software?

Telecalling software helps a team that makes outbound and follow-up calls organise its work: who to call next, what happened on each call, and which callbacks are due. A calling CRM keeps those leads, outcomes and callbacks in one place instead of a sheet.

What does a call tracking app cost in India?

Call is ₹499, Coach is ₹999, Command is ₹1,999 per licence per month, excluding taxes.

Licence prices exclude carrier minutes, phone numbers, messaging, transcription and AI-provider usage unless a written offer states otherwise.

Is there a free call tracking app?

ColdCall is paid per licence; it is not free. It does offer a 14-day free trial, so a team can test it on real calls before paying.

If a free tool already covers your needs, that is a fair reason to stay with it. ColdCall is for teams that need required outcomes, callbacks and coaching around the call.

Is ColdCall a dialler, and does it replace our CRM?

No to both. ColdCall does not dial for reps: callers place calls from their own Android SIM or an eligible browser route. It holds queues, outcomes, callbacks and coaching.

CRM-connected workflows and webhooks are available, so a team can keep the CRM the rest of the business already uses.

How is ColdCall different from Runo or Callyzer?

Public product information checked 17 August 2026: Runo lists mobile-first SIM calling plus virtual-number options, and Callyzer lists android SIM call tracking with a web management dashboard.

ColdCall is designed to add guided execution around the call: queues, required outcomes, callbacks, and coaching from the conversation, with AI help before, during and after it. Confirm current packaging with each vendor before you buy.

Who is ColdCall for?

ColdCall is designed first for Indian businesses with 4 to 25 mobile or distributed callers: DSA and financial-product teams, telecom and channel partners, franchise networks and field-sales organisations. Smaller teams that want a disciplined start can use it too.

Does ColdCall record every phone call?

No. Recording and live transcription depend on the device or calling route, your workspace configuration, permissions and legally required consent. A normal handset call does not automatically expose the other person's audio.

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Last reviewed 2026-10-13